Other useful links and services:

Live chat

Talk to one of our helpdesk
service respresentatives

Chat with us

Book a viewing

Arrange a face to face or skype video call viewing of our show rooms

Arrange a time

Give us a call

Call us on our head office
support line: +44 (0) 158 245 4000

Complaints Procedure

Opto Living will endeavour to investigate all complaints as promptly as possible and make every effort to resolve the matter to your satisfaction.

When making a complaint:


1. In the first instance, please contact reception:


2. If your complaint has not been resolved, please contact:

Ivan Karakashev

Building Manager - Opto Living Ltd

Tel: +44 (0)158 273 6010

Email: ivan@optoliving.com


3. If you need to escalate your complaint, please contact:

Jerald Solis

Director - Opto Living Ltd

Email: jerald@optoliving.com

Katerina Botseva-Worboys

Director - Opto Living Ltd

Email: katerina@optoliving.com